Practical Info

Below you'll find the answers to our most frequently asked questions...

Are your guides and drivers certified?

All our guides are certified city, mountain and/or desert guides who are well experienced and possess a good command of Arabic, Berber, English and French. Our drivers are certified and well experienced as well.

Can your trips be customised?

Creating the perfect trip for you is important to us. If one of our itineraries is not quite right for you, please contact us and together we can create a trip that perfectly suits your interests, needs and wants.

What forms of payment do you accept?

For all day excursions and activities, we accept the following forms of payment:

Bank transfer
Cash (Euro, GBP, MAD or USD)
PayPal

For all other bookings, we accept the following forms of payment:

Bank transfer
PayPal

Note: Upon confirmation of your booking, we require a 100% deposit for all day excursions and activities and a 25% deposit for all other bookings.

Do you offer group discounts?

All trip prices quoted on our website are based on two persons travelling. If you are a group of three or more, the price we quote you will be lower than the price quoted on our website. Please contact us for more information.

Do I need a visa?

If you hold a current passport from one of the following countries/unions you do not need a visa to travel to Morocco as a tourist:

Australia
Canada
China
European Union
Iceland
Japan
New Zealand
Norway
South Africa
Switzerland
UK
USA

Instead, you'll be stamped in on arrival for 3 months provided your passport is valid for at least 6 months after the end date of your trip.

Do I need travel insurance?

We require you to obtain comprehensive travel insurance that includes cover for medical emergencies and rescue/evacuation by helicopter before travelling to Morocco. We also recommend you check that any adventure sports you plan to undertake while in Morocco (eg camel riding, desert trekking, hot air ballooning, mountain trekking, mule riding) are listed on the policy.

Do I need to get any vaccinations?

There are currently no official requirements for travellers to have specific immunisations before entering Morocco but we recommend you be up-to-date with your inoculations for hepatitis A, polio, tetanus and typhoid. Malaria prophylaxis is not necessary.

Can I do my trip during Ramadan and what will it be like?

You can definitely do your trip during Ramadan (the month of fasting in which Muslims should not eat or drink between sunrise and sunset).

Restaurants and museums throughout Morocco are subject to reduced opening hours during the month and there may be some restrictions to services. There may also be minor amendments to our itineraries but generally the impact is minimal. You might even find this to be unique and interesting time to visit Morocco as the streets are incredibly lively in the late evening, with thousands of people praying outside Koutoubia Mosque in Marrakech and Hassan II Mosque in Casablanca.

Ramadan 2017 finishes on approximately 24th June. The approximate dates for Ramadan 2018 are 15th May–14th June.

What happens in case of cancellation?

In case of cancellation by you, we wish to receive written notification from you. Your cancellation is effective on the date we receive your notification. The following charges will apply:

cancellation 50 days or more before your trip's start date—75% of your deposit
cancellation between 49 and 15 days before your trip's start date—100% of your deposit
cancellation less than 15 days before your trip's start date—50% of your total trip price

We may cancel your trip at any time before your trip start date due to natural disaster, political instability, threats of terrorism or other external events. In case of cancellation by us, we will refund 75% of your deposit and 100% of any balance of your total trip price paid to us by you.

We may cancel your trip at any time during your trip due to natural disaster, political instability, threats of terrorism or other external events. In case of cancellation by us, we will refund 80% of the monies paid to us by you for the cancelled days.

Note: In the event that we gain knowledge of any of the following happening during your trip, we reserve the right to cancel your trip immediately and retain 100% of your total trip price:

you use an illegal drug
you disrespect a local person or another member of your group
you are violent towards another person

Do people in Morocco speak English?

Arabic and Berber are the official languages of Morocco but you'll find most people working in tourism also speak French and at least a bit of English. Nevertheless, Moroccans will always appreciate a traveller who tries to communicate using the local language.

Here are some common Arabic words to get you started:

Hello (peace) = salam
Goodbye = bislema
Please = min fadhlek
Thank you = shukran
Yes = nâam
No = la

Which type of electrical outlet plug is used?

Morocco's electrical sockets require either the Type C (European 2-pin) plug or the Type E (French 2-pin, female earth) plug.

What is the preferred currency?

The preferred currency to use for all purchases is the Moroccan dirham (MAD).

Euro, GBP and USD can be exchanged at any bureau de change. No commission will be charged and you'll be given a foreign exchange receipt which will be required at the end of your trip to exchange any remaining MAD back into Euro, GBP or USD.

If you do have excess MAD at the end of your trip, make sure you exchange them before going through Moroccan immigration as taking MAD out of the country is prohibited.

Are credit cards widely accepted?

Major credit cards are accepted by most large hotels, restaurants and shops, however smaller vendors and market stalls generally only accept cash.

What is ATM access like?

ATMs are easily found in airports, cities and big towns but are less common in rural and remote areas.

During walking days on treks, it's not possible to withdraw money so make sure you have some cash on you.

What will it cost for a...?

Mint tea = 5–10 MAD
Bottle of water (1.5L) = 10 MAD
Fresh juice = 10–15 MAD
Basic meal = 50 MAD
Expensive meal = 150 MAD

Do I have to tip?

While tipping is entirely discretionary in Morocco, it is standard practice to round up the bill or leave a few coins in cafes, leave about 10% of the bill in restaurants and give 10 MAD to taxi drivers.

A small tip for any camel driver, hotel porter or local family hosting you will also be highly appreciated.

Is the water safe to drink?

Drinking tap water isn't recommended in Morocco. Bottled water is readily available throughout the entire country, however we ask that you try to reduce your environmental impact by bringing your own water bottle and water purification pen/tablets with you.

Can I drink alcohol on my trip?

Alcohol is easily purchased at designated off-licence shops in the bigger cities and towns. Many bars, hotels and restaurants will also be able to serve you alcohol.

What is the dress code?

There's no official dress code in Morocco, however wearing clothes that cover the shoulders, upper arms and knees will be highly appreciated by the local population, particularly in rural areas.

Can I take photos of people?

You'll find most Moroccans are completely fine with having their photo taken, however we recommend always asking first. Some people might ask for money in exchange for the photo (10 MAD is appropriate).

Never take photos of people praying.

... but if you're still looking for more information on travelling to Morocco, you might find these links useful:

www.visitmorocco.com

www.lonelyplanet.com/morocco

www.travel.gc.ca (Canada)

www.fco.gov.uk/en (UK)

KAYAK Marrakesh Travel Guide