Are your guides and drivers certified?
Can your trips be customised?
What forms of payment do you accept?
- Bank transfer
- Cash (Euro, GBP, MAD or USD)
For all other bookings, we accept the following forms of payment:
- Bank transfer
Note: Upon confirmation of your booking, we require a 100% deposit for all day excursions and activities and a 25% deposit for all other bookings.
Do you offer group discounts?
Do I need a visa?
- European Union
- New Zealand
- South Africa
Instead, you’ll be stamped in on arrival for 3 months provided your passport is valid for at least 6 months after the end date of your trip.
Do I need travel insurance?
Do I need to get any vaccinations?
Can I do my trip during Ramadan and what will it be like?
Restaurants and museums throughout Morocco are subject to reduced opening hours during the month and there may be some restrictions to services. There may also be minor amendments to our itineraries but generally the impact is minimal. You might even find this to be unique and interesting time to visit Morocco as the streets are incredibly lively in the late evening, with thousands of people praying outside Koutoubia Mosque in Marrakech and Hassan II Mosque in Casablanca.
Ramadan 2017 finishes on approximately 24th June. The approximate dates for Ramadan 2018 are 15th May–14th June.
What happens in case of cancellation?
- cancellation 50 days or more before your trip’s start date—75% of your deposit
- cancellation between 49 and 15 days before your trip’s start date—100% of your deposit
- cancellation less than 15 days before your trip’s start date—50% of your total trip price
We may cancel your trip at any time before your trip start date due to natural disaster, political instability, threats of terrorism or other external events. In case of cancellation by us, we will refund 75% of your deposit and 100% of any balance of your total trip price paid to us by you.
We may cancel your trip at any time during your trip due to natural disaster, political instability, threats of terrorism or other external events. In case of cancellation by us, we will refund 80% of the monies paid to us by you for the cancelled days.
Note: In the event that we gain knowledge of any of the following happening during your trip, we reserve the right to cancel your trip immediately and retain 100% of your total trip price:
- you use an illegal drug
- you disrespect a local person or another member of your group
- you are violent towards another person
Do people in Morocco speak English?
Here are some common Arabic words to get you started:
- Hello (peace) = salam
- Goodbye = bislema
- Please = min fadhlek
- Thank you = shukran
- Yes = nâam
- No = la
Which type of electrical outlet plug is used?
What is the preferred currency?
Euro, GBP and USD can be exchanged at any bureau de change. No commission will be charged and you’ll be given a foreign exchange receipt which will be required at the end of your trip to exchange any remaining MAD back into Euro, GBP or USD.
If you do have excess MAD at the end of your trip, make sure you exchange them before going through Moroccan immigration as taking MAD out of the country is prohibited.
Are credit cards widely accepted?
What is ATM access like?
During walking days on treks, it’s not possible to withdraw money so make sure you have some cash on you.
What will it cost for a...?
- Mint tea = 5–10 MAD
- Bottle of water (1.5L) = 10 MAD
- Fresh juice = 10–15 MAD
- Basic meal = 50 MAD
- Expensive meal = 150 MAD
Do I have to tip?
A small tip for any camel driver, hotel porter or local family hosting you will also be highly appreciated.
Is the water safe to drink?
Can I drink alcohol on my trip?
What is the dress code?
Can I take photos of people?
Never take photos of people praying.